Frequently asked questions

Unfortunately, it is not possible to take a suitcase on board due to lack of space. It’s also not possible to leave your suitcase on the dock.

It is not possible to make a reservation via our website. You can only book a timeslot at our ticket office. Please visit one of our ticket offices to book a timeslot or to hop on the first available cruise.

Yes, we accept Visa and MasterCard. We do have a € 25 minimum on credit card payments.

Unfortunately, it is not allowed to bring your own food and/or drinks on board. Only snacks and/or drinks that are bought in the ticket shop can be consumed on board.

Dogs aren’t allowed on board (with the exception of an assistance dog).

It is very unlikely that you’ll get seasick during a canal cruise. The boats mostly sail within Amsterdam’s city centre where the water usually stays very calm.

All of our boats have a toilet on board, except for the small, open boat.

Most canal cruise boats have a roof that can close fully and have central heating on board. So even if it is cold outside, you will be warm inside the boat. The  boats mostly sail within the city centre where the water stays very calm, so they can sail in almost any weather.

If a cruise cannot take place due to extreme weather circumstances, the company will contact you to reschedule your ticket to another date.

Blue Boat Company is the only company that has wheelchair accessible boats, so please make sure you book a cruise with them if there’s a wheelchair user in your company. Our wheelchair accessible boats depart only from our dock across from the Hard Rock Cafe.

After you’ve booked a canal cruise with Blue Boat Company, please call them a day before your booked date. They’ll inform you when the wheelchair accessible boats depart. You can contact them via +31 20 679 1370.

City tax, more commonly known as tourist tax, is a small fee charged to tourists by the municipality. This will be used to finance and maintaining facilities in the city.

Unfortunately, it’s not possible to bring a stroller with you on board due to lack of space. Strollers have to be folded and left at the dock.

Please send an e-mail to tickets@amsterdamcanalcruises.nl with the name on your ticket, the date and (if applicable) the timeslot that you have booked.